This time, this redemption mail day is a replacement special!
The original card put in for redemption was a 2010-11 Panini Elite Black Box Dan Majerle autograph. I’ve been seeing Dan Majerle fulfill redemptions for awhile now and my card just keeps getting passed over by Mr. Majerle.
I was never a huge fan of the Suns when I was younger, but I specifically remember one Dan Majerle card I had where it was kind of a pop up card that sat upright on your desk. We used to trade those in school, around 5th grade, and have them sit on our desks at school. That’s about the only love I’ve ever had for him as I thought those were the coolest things.
Fast forward to today. It’s been about 9 months since I put the redemption in, so I shot an email over to the Panini Customer Service Manager. I’ve dealt with their new customer service department through Twitter with success, so I thought I’d try their email this time. Within an hour or so I received a response. I had put my personal requests for replacements if they could make it possible.
I like putting in requests. I know to expect similar book value, so I always give a ton of options. I’m a huge Blazers fan so I made sure to include that information and a list of players that I’d love the chance at receiving an autograph from as a replacement. Lamarcus Aldridge, Brandon Roy, and Wes Matthews were some of my favorites if he had anything of similar value available.
And has been my experience since the change in that department, Panini Customer Service comes through once again. Less than a week later…
2011-12 Panini Past & Present Wes Matthews Auto
2009-10 Panini Court Kings Brandon Roy Auto /49
People who continue to complain about Panini Customer Service have no room for argument anymore and have not experienced their new staff firsthand.