Panini’s Customer Service Improving

With a recent transition from old customer service personnel and starting once again from the ground up, it looks like Panini is on the fast track to repairing one of their biggest issues, customer service.

One of the biggest complaints coming from collectors who collect Panini products has been reaching someone to deal with their redemptions, and then having someone actually follow through on handling it.

Well, this recent experience by yours truly is definitely one of my top experiences I’ve had dealing with a card company’s customer service department.

I was browsing on Twitter one night and I follow the Panini Customer Service Department on Twitter (@PaniniCSM). I saw that they had offered through Twitter to take some reference numbers for old redemptions. I jumped at the chance because I had a redemption that had been sitting in there since March 2011. The card was a 2010-11 Panini Crown Royale Scratching the Surface Rick Nash Autograph #/100.

I had tried contacting Panini in the past through their redemption part of the website with little luck, but did make sure I put in the request, “If this card is not manufactured, I am an Edmonton and Carolina fan if you take requests.”

So I sent off my reference number to the Panini CSM Twitter account and the next day I got a reply that replacements have been pulled and shipped. It was then updated on my account by the end of the day what the replacements were.

While the sale value may not be the same (I remember seeing the redemption selling for $20), I had these cards sent to me. And honestly, I don’t care about the sale value when it comes to something that isn’t valued extremely high. I like getting cards for my personal collection in return, which I did.

2011-12 Crown Royale Scratching the Surface Bill Ranford Auto (Bruins uniform but Edmonton rink, meh. I know I’m picky.)

2011-12 Crown Royale Scratching the Surface Ales Hemsky Auto (Hooray, my first Hemsky auto!)

2011-12 Crown Royale Heirs to the Throne Jeff Skinner Patch #/50 (Nice!)

Overall, it was definitely an improvement over the past issues at Panini. I didn’t even have to pick up my phone and it was done extremely quickly.

If you haven’t followed @PaniniCSM on Twitter, it’s time to do it. Voice your Customer Service concerns and questions you may have. I think it’s finally in capable hands.

2012 Topps Heritage Has Redemptions…For Quarters

I know I harp on and on about redemptions, but this time the redemption has gone too far. We are now waiting for redemptions for US currency embedded in cards in 2012 Topps Heritage.

Why are we waiting for redemptions for quarters? QUARTERS? Seriously? At the point, I’m just waiting for the point where I open a box of cards and all it contains is a redemption.

“This is a redemption for the cards inside the box you just purchased. This expires on 3/17/2014.”

The only reasoning I can think of is to chase away pack searchers, but were the coin cards from the past couple years redemptions? Or why not just try something other then coins embedded in cards? I understand your set is based off the 1963 Topps design, but what does coins have to do with baseball cards?

At least we know these redemption cards will be worth at least 25 cents.

Miss Your 2011-12 NBA Rookie Cards?

Look no further, 2012 Panini Past and Present basketball will be the product to get and will contain redemptions for 2011-12 and 2012-13 rookie cards.

Yes, I know they are redemptions, but your first chance at 2011-12 rookies will come in this product. I also know that we all wish Hoops provided us with rookie cards to collect for this year, but the lockout messed with the schedules and everything.

I mean, the Kyrie Irving NSCC VIP card that I gave away as part of the NFL Player of the Day promotion is getting up to $50+ on eBay right now because of the lack of rookies. The rookie cards will be limited this year which makes Kyrie Irving and other future breakout stars rookie cards hold some great value.

So if you’re looking forward to rookies, Past and Present will be your starting block. I’ll have a full preview on the product tomorrow.

2012 Topps Prime 9 List

I don’t know why I haven’t been doing this, but this post will be updated every week with the new Prime 9 card that comes out for that week. Don’t know about the Prime 9?

Every week (for nine straight weeks), Topps will announce a “Prime 9 Player of the Week”.  Collectors holding the corresponding Prime 9 Redemption card for that week can bring the card into their participating local HTA store and redeem it for an exclusive limited edition Topps Chrome Refractor. Prime 9 cards can be found in 2012 Topps Series I hobby packs!

Week 1 – Willie Mays

Week 2 – Babe Ruth

Week 3 – Hank Aaron

Week 4 – Reggie Jackson

Week 5 – Mickey Mantle

Week 6 – Alex Rodriguez

Week 7 – Ernie Banks

Week 8 – Frank Robinson

Week 9 – Albert Pujols (Final week!)

 

Redemption Received: Greg McElroy

I thought I would start sharing my experiences with redemptions in every company once the card, or it’s replacement, arrives in my mailbox. I will detail the the input date, the receive date, and anything else that may be necessary.

Today’s redemption received is none other than 2011 Panini Absolute Memorabilia Spectrum Gold Greg McElroy RC Autograph #/299.

I input the redemption code for this card on October 28, 2011 after my review of 2011 Absolute Memorabilia football. I received the card from Panini yesterday on January 7, 2012. The total time this card was in the redemption process at Panini was 2 months and 10 days. In the meantime, I have even pulled another Greg McElroy RC autograph from a different Panini product.

While the turnaround time for this particular redemption wasn’t that bad, the interesting fact that I received another Greg McElroy autograph live from a different product confuses me. I understand that autographs are proportioned for each product, but it’s just weird waiting on a redemption for a sticker autograph when you get it live in a product a few months later. At least I didn’t have to go out of my way to contact Panini Customer Service.

As far as Greg McElroy goes, I still have confidence that he may be a great NFL quarterback someday. Smart and accurate is what makes a great quarterback and McElroy has those skills. I’d love to see him overtake Mark Sanchez and show off his skills.